Frequently Asked Questions

We specialize in balloon decor, streamers, and backdrops for events. Our services include custom balloon installations, themed backdrops, and decorative streamers for parties, weddings, corporate events, and more. Want to pair your event decor with a photo booth or roaming photography service, check out our sister company Oh Happy Day Booth!

Yes, we love creating custom designs tailored to your event's theme and vision. Our team will work closely with you to bring your ideas to life. Please note that for full design services (mockup and deck) we require a 5% design fee that goes toward your invoice total.

Yes, however, our disco ball services can only be purchased as an add-on to existing rentals. Our minimum in rentals is $1,000 before disco balls can be added to your order.

At the moment we do not offer these services. We hope to expand in the future so keep following our social media for any announcements!

Though our rentals and balloons can be placed outdoors we do take into consideration the elements and weather for these installations. Factors we consider are ceiling fans, heaters, heat, direct sunlight, cold temps, and wind. Balloons tend to fare better indoors during the summer and winter as direct sunlight can oxidize and pop balloons while colder temperatures deflate balloons.

We provide a walkthrough service for taking measurements, photos, and an onsite consultation to go over your vision for the space. Depending on the venue there is a $150 walkthrough fee that can be credited toward your final invoice.

Our pricing varies based on the size and complexity of the installation, as well as the materials used. Contact us for a personalized quote or check out the pricing menu on our website!

You can book our services by contacting us through our website, emailing us at [hello@popanddroptx.com], or calling us at [512-774-4975]. We'll discuss your event details, provide a quote, and schedule a consultation if needed.

Yes, if you book more than 30 days before an event, a retainer in the amount of 75% of the total invoice is required to secure your booking. If you book within 30 days of your event 100% of the invoice is due at signing.

We recommend booking as early as possible to ensure availability, especially during peak seasons. Ideally, book at least 4-6 weeks in advance. Bookings made and finalized within 2 weeks of an event date are subject to rush fees.

Yes you can! Though our traditional streamers are not available for purchase we do offer rope banners for purchase that can be customized in your preferred size and colors.

We primarily serve the Austin, Texas area and its surroundings. We also provide shipping and return options for our streamer rentals! If you have an event outside of the Austin area, please contact us to discuss potential arrangements.

We hold a Certificate of Insurance (COI) that can be provided to your venue or planner upon request.

Your personalized quote will include all delivery, installation, and teardown fees associated with your decor package. Outlined in your contract are any additional fees you may be responsible for (ie. parking fees, daily rental fees, or time disruption fees).

Cancellation policies are outlined in your contract. All payments are non-refundable. Any request for a date, time, or location change must be made within 24 hours of signing the contract to avoid any fees. Change is subject to inventory availability and receipt of a new Service Contract. If there is no availability for the alternate date, time, or location, the retainer shall be forfeited and the event canceled. Any cancellation occurring less than 5 days prior to the event date shall forfeit all payments received.

Setup and takedown times vary (on average 3 hours) based on the complexity of the design. We will provide an estimated timeframe during the planning process. We coordinate closely with your event schedule to minimize any disruption.

Yes, our team will handle the takedown and removal of our company's decor after your event. Cleanup services start around $150 and can be removed from balloon installations if not required.

For rental orders over $700, we can provide a delivery and drop-off service depending on availability and service type. Self-installs must be done properly as to prevent damage to rentals. However, if you include installation and teardown we handle everything so all you have to do is show up and enjoy the party!

Our team is committed to ensuring your satisfaction. We provide an on-call contact for the day of your event to address any issues promptly. Please note for balloon installations that our team is not responsible for any popped or damaged balloons after our team has completed the setup.

We do accept tips and 100% of the tip goes to the installers and builders who worked on your project!

Absolutely! We prioritize sustainability by using eco-friendly materials and practices. Our latex balloon garlands are made with biodegradable latex and can be secured with biodegradable twine. For an extra touch of sustainability, consider our rental options for streamers and backdrops, which are reused to reduce waste. If you have specific eco-friendly preferences, please share them with us so we can accommodate your needs.

Absolutely! Check out our portfolio on our website and follow us on social media for the latest examples of our work.

Ensure the event space is accessible at the agreed-upon arrival time and clear of any obstacles. If the venue provides any equipment (ie. scissor lift or tall ladder) please ensure our team has access to equipment before arrival. We’ll coordinate any specific requirements with you during the planning process.

We do our best to accommodate last-minute requests, but availability may be limited. Contact us as soon as possible to discuss your needs. Rush fees apply to bookings made within 2 weeks of the event date.

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